Social
Supporting our people and communities, the smarter way.
Our people are our key asset, and we have a clear focus on ensuring our business is a great place to work. We have invested in equipping them with the right tools and training, providing a safe and secure working environment, and promoting their wellbeing.
We know that an engaged and highly skilled workforce enables the delivery of consistent and excellent customer service. We also seek to support the communities in which we live and work, as this supports the wellbeing of our people and reflects the importance of the local communities to us.
Key impacts:
We recruit and nurture talent from diverse communities, offering progression routes that provide opportunities for all our people to realise their potential.
30%
Increase in Group apprenticeship numbers from FY2024.
33%
of roles filled internally, demonstrating our aim to encourage career progression.
1,350
Employees trained in Spain in FY2025 with a focus on EV repair, forklift operation, time management, and planning.
Received the King’s Award for Enterprise.
for Promoting Social Mobility by creating opportunities for individuals from diverse backgrounds to advance in the automotive industry.
Case Studies
We encourage and support our people to generate positive social impact in their communities, through volunteering and working in partnership with local charities.
Awarded the ‘Bringing Success to Darlington’ Stronger Communities award by Darlington council.
Developed a volunteering policy and formed a UK Charity Forum to boost colleague involvement in charitable initiatives.
Northgate Spain collected and delivered medicines and health products to Ukrainian families
Case study
We continually work towards the goal of no harm or injuries, and are committed to fostering a mutually supportive workplace where our people feel engaged, rewarded and recognised for their efforts.
6%
Decrease in voluntary attrition since FY2024, demonstrating our improved colleague offering.
7%
reduction in our accident frequency rate in the previous 3 years from 1.78 (FY2023) to 1.66 (FY2025).
75%
Overall colleague satisfaction. The colleague engagement survey saw increased participation at over 80%.
£500
Of free shares issued to eligible colleagues in FY2025. Increased awareness of benefits offering for colleagues and holiday trading scheme launched in the UK. In Spain, 40% made purchases on the wellness platform.
Case study
