We support UK policy holders of our major insurance clients with accident management and claims handling services, including recovery, accident repair and replacement vehicle.
Our business is fully supported by an award-winning contact centre team who provide our customers with expert service & sales advice and support.
Business spotlights
The skills needed by our call centre teams to manage the first notification of loss.
Hear how important it is for our FNOL call handlers to be able to respond quickly to a call, combining empathy, reassurance, attention to detail and problem solving.
Our focus on enhancing customer service experience.
Hear how we look to use our feedback surveys to improve the customer journey and develop new features.
Launching a new online channel for reporting and booking repair services.
How we have given our insurance partner customers an efficient and simple online solution for 24/7 reporting of claims and booking hire and repair services, supported by online chat and contact centre teams.
Mel Bebbington
Managing Director, Northgate Insurance Services
Mel joined the Northgate Insurance Services business as Managing Director in February 2024. Mel has extensive industry experience having worked as Claims Operations Director and NED within the insurance industry together with senior management roles within the credit hire industry. Mel is passionate about providing exceptional service for existing customers and is passionate about building exceptional teams.
Northgate Insurance Services
Northgate Insurance Services Limited
Northgate Centre
Lingfield Way
Darlington
DL1 4PZ
Phone: 0344 571 9280