We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We also provide legal support and help customers manage their fleet risk and driver compliance, helping reduce the total cost of fleet incidents and reducing vehicle downtime.
Business spotlights
Our focus on enhancing customer service experience.
Hear how we look to use our feedback surveys to improve the customer journey and develop new features.
Working with our insurance partners to enhance out-of-hours support to policyholders.
Hear how we have expanded our support to help ensure 24/7 contact centre support to policyholders of a broad range of partners’ normal working hours.
Delivering specialist support for police forces including RTA evidence protection.
Hear how we provide specialist recovery support including scene of crime management and protection of evidence to our ‘blue light’ partners.
The benefits of our programme to automate processes within claims management.
Hear how we have been developing RPA solutions for high volume processes to improve speed and efficiency, allowing colleagues to focus on the more complex issues requiring intervention.
Andy Chandler
Managing Director, FMG
As Managing Director, Andy takes responsibility for FMG’s incident management business, drawing on his wealth of knowledge, expertise and influential leadership. Joining FMG in 2015, he was appointed Sales Director in 2019. Andy has been widely instrumental in driving sustainable growth across new and existing markets, positioning FMG as the UK’s leading accident management provider, reflecting his commercial expertise in the fleet, insurance and vehicle recovery sectors.
FMG
Broad Lea House
Dyson Wood Way
Bradley Business Park
Bradley
Huddersfield
HD21GZ
Phone: 0344 243 8888