We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We also provide legal support and help customers manage their fleet risk and driver compliance, helping reduce the total cost of fleet incidents and reducing vehicle downtime.
Business spotlights
The skills needed by our call centre teams to manage the first notification of loss.
Hear how important it is for our FNOL call handlers to be able to respond quickly to a call, combining empathy, reassurance, attention to detail and problem solving.
Working with our insurance partners to enhance out-of-hours support to policyholders.
Hear how we have expanded our support to help ensure 24/7 contact centre support to policyholders of a broad range of partners’ normal working hours.
Delivering specialist support for police forces including RTA evidence protection.
Hear how we provide specialist recovery support including scene of crime management and protection of evidence to our ‘blue light’ partners.
The benefits of our programme to automate processes within claims management.
Hear how we have been developing RPA solutions for high volume processes to improve speed and efficiency, allowing colleagues to focus on the more complex issues requiring intervention.
How we manage our third party repair network of over 540 bodyshops.
Hear from our network manager on how we work in partnership with our repair network and the work we put into supporting and ensuring consistency.
Andy Chandler
Managing Director, FMG
As Managing Director, Andy takes responsibility for FMG’s incident management business, drawing on his wealth of knowledge, expertise and influential leadership. Joining FMG in 2015, he was appointed Sales Director in 2019. Andy has been widely instrumental in driving sustainable growth across new and existing markets, positioning FMG as the UK’s leading accident management provider, reflecting his commercial expertise in the fleet, insurance and vehicle recovery sectors.
FMG
Broad Lea House
Dyson Wood Way
Bradley Business Park
Bradley
Huddersfield
HD21GZ
Phone: 0344 243 8888