Privacy & cookies policy
Who we are
The ZIGUP Group is committed to protecting the privacy and security of your personal data. We provide a broad range of complementary services across the vehicle lifecycle together with comprehensive support for customers and policy holders for the management of a claim from the result of an accident and the Group is made up of several companies. The services you use within the ZIGUP Group will dictate which organisation has control of your data (the data controller).
If you want to ask for information about your data, make a data related request or ask for further details about this ZIGUP Group Privacy Notice, please contact us via email at [email protected].
Group company contact details and privacy notices
Due to the nature of our organisation, our firms are subject to a range of legal, regulatory and contractual obligations that vary between each legal entity. Please click on the firm below for their contact details and company specific privacy statements.
- Auxillis Ltd
- Auxillis Services Ltd
- Blakedale Ltd
- CabAid Ltd
- ChargedEV
- FMG Repair Services Ltd
- FMG Support (FIM) Ltd
- Fridgexpress (UK) Ltd
- GRG Public Resources Ltd
- NewLaw Solicitors
- Northgate Vehicle Hire Ltd
- Northgate Vehicle Hire Ltd (ROI)
- Northgate Vehicle Hire SA (Spain)
- Northgate Vehicle Sales Ltd
- Principia Law
- ZIGUP Corporate Services Limited. ZIGUP Corporate Services Limited is a Group company which provides a range of operational support services to the ZIGUP Group of businesses.
If you are considering a career or applying for a role within the ZIGUP Group, you can access a copy of the recruitment privacy notice here.
The privacy notice for our colleagues is provided within our internal personnel administration services process.
If you are a ZIGUP Plc shareholder, you will find a copy of the privacy notice for shareholders on the ZIGUP Plc website.
Visitors to our website and cookies
Our website uses cookies. We use cookies to enhance your online experience and analyse use of our website. Most of the cookies we use are “Strictly Necessary”, i.e. they are needed to ensure the site works for you. These cookies are always active and are necessary for this website to function.
We set “Performance Cookies”, but only if you accept the use of these cookies. Performance Cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our site works and to measure analytics. We use Google Analytics to collect details of visitor behaviour patterns on the website (you can find more information on Google Analytics here. This information is collected only if visitors opt in to the use of performance cookies. You can set your browser to refuse browser cookies (other than those which are strictly necessary), or to alert you when websites set or access cookies.
For more information generally on cookies, please refer to allaboutcookies.org.
Most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:
If you use a smart phone, you can usually prevent cross-site tracking and block cookies in the settings section on your device. You may also be able to visit websites without leaving a history by turning private browsing on. You should visit the support section of the website of your device for more information on how to do this.
Strictly necessary cookies
These cookies are always active and are necessary for this website to function. They cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
FUNCTION PROVIDER | COOKIE NAME | DATA STORED | PURPOSE | DURATION |
|---|---|---|---|---|
vimeo.com | _abexps, vuid, __cf_bm, player | When you press play on a video Vimeo may set cookies to enable the video to play and maintain the security of its service. These cookies do not directly identify anyone. If you have a Vimeo account and are logged in, Vimeo may set cookies for analytics and advertising purposes and collect data linked to your Vimeo account when you visit a page containing a Vimeo video. For more information, see the Vimeo cookies policy . | Video functionality | Up to 1 year |
zigup.com | PHPSESSID | Works by creating a unique id (UID) for each visitor and stores variables based on this UID. | Session cookie | When browsing session ends. |
moove_gdpr_popup | Cookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies. | 30 days | ||
proactive-disclaimer- popup | These control the repeated display of popups in the browser. Cookies are assigned an identification (ID) number formatted as ‘pum-{integer}’. | 14 days | ||
BrighterIR | AWSALB, AWSALBCORS | Cookie set by Amazon Web Services Load Balancer to preserve server session stickiness. | 1 week | |
XSRF-TOKEN | Cookie set by Laravel framework to protect against cross-site exploits. | 2 hours | ||
Laravel_session | Cookie set by Laravel framework to preserve session data on investor relations tools. | 2 hours |
Performance cookies
These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, and see how visitors move around the site.
These cookies are set by the Google Analytics service, but hosted by ZIGUP.
HOST | COOKIE NAME | DURATION |
|---|---|---|
zigup.com | _gat | 1 minute |
zigup.com | _gid | 24 hours |
Targeting/advertising cookies
We do not currently use these cookies.
Information about you
We collect information on website visitors to monitor website performance and to set cookie preferences. We rely on your consent to set cookies which are not strictly necessary. You can refuse to provide consent for cookies which are not strictly necessary when you
first browse the website via the cookie pop up notice. You can withdraw your consent by clicking the “change cookies” icon at the bottom left of your screen as you browse the website.
We collect personal information when you correspond with us or contact us to make an enquiry, so that we can respond to you. You will give us most of the information we will hold about you when you communicate with us and is likely to include your name and contact information (address, e-mail address and telephone number) and any further information you voluntarily provide to us.
Depending on the reason for contacting us, we may have a legitimate interest, a legal obligation or a contractual obligation to process your personal data. We may also share this data within our Group of companies, where necessary.
There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation, to enforce or apply our website terms of use, other agreements or to protect the rights, property, or safety of ourselves or someone else. We may also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We have contracts in place with our third-party data processors which means that they are only permitted to process your personal data for specified purposes and in accordance with our instructions.
Automated decision making
We do not envisage making decisions about you by automated means.
Where we store your personal information
All information you provide to us is stored securely. Where we have given you, or where you have chosen a password which enables you to access certain parts of our systems, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to protect it from unauthorised access.
International data transfers
We do not generally process personal information outside of the UK or the European Economic Area but should this occur from time to time (for example certain service providers may process personal data outside the UK or EEA), it will be done only in a way that complies with current laws and regulations and any such transfers are subject to data safeguards.
Your legal rights
Access to Information
You can request access to your personal data (commonly known as a “data subject access request” or “subject access request”) using the contact details provided. Subject to compliance with any laws and regulations, this enables you to receive a copy of your personal data together with other supplementary information. There are some exceptions which means that you might not always receive all the information we process.
Your Other Rights
In addition to having access to your personal data (see above), you have the right to:-
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain circumstances.
- Request the transfer of your personal data to you or to a third party. This only applies to information you have given us.
The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information.
If you wish to exercise any of the rights set out above, please contact us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third party websites and hyperlinks
Our website may contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites rests solely with the company controlling the third-party website and will be governed by separate terms and conditions.
These websites have their own privacy notices, and we encourage you to read the privacy notices on other websites you visit. We do not accept any responsibility or liability for the contents of any linked websites.
Complaints
We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously. Please address any concerns to [email protected]. If you are not satisfied with our response or if you prefer not to raise the issue with us you may at any time complain to the supervisory authority for data protection. In the UK this is the Information Commissioner’s Office who can be contacted via https://ico.org.uk/make-a-complaint