Wessex Fleet turns to FMG for round the clock driver support
Wessex Fleet has extended its incident management partnership with FMG to continue the delivery of round the clock accident management services.
The bespoke solution includes 24/7/365 first notification of loss, roadside recovery and nationwide repair management for Wessex Fleet’s 1500 managed vehicles and expands out of hours to include breakdown support.
The service prioritises the safety of drivers, ensuring they are fully supported in every eventuality and can access all services including tyre and glass replacement with just one call to FMG at any time of day. Many components to the solution are further tailored to meet the differing needs of all Wessex Fleet’s partner clients.
Simon Naylor, Director at Wessex Fleet said, “When we first partnered with FMG our main objective was to protect driver safety, time and money on behalf of our partner clients by having expert vehicle and driver support available around the clock. FMG’s solution delivers all that and so much more. Key aspects of service are highly customised to perfectly meet our customers’ unique fleet requirements and the professional support provided is now a vital component in the reliable, effective and cost-efficient running of their fleets.”
FMG’s quality certified network of UK-wide vehicle repair and recovery operators endeavour to fix all stricken vehicles at the roadside, and when a roadside repair isn’t possible or safe, FMG arranges the recovery of the vehicle and driver, specific to each fleet’s requirements.
Dave Parry, Commercial Director at FMG said, “We are delighted to continue working closely with Wessex Fleet to ensure their drivers have access to all the support they need, when they need it. Our Wessex Fleet solution really showcases our ability and agility for configuring truly unique service combinations which genuinely make a difference to customers and their clients. We continually challenge ourselves to deliver more for customers – more added value, more efficiency and more intelligent and intuitive solutions. The result is a streamlined accident management service which befits the precise needs of every customer and makes life significantly less stressful for them.”
