Tesco Underwriting appoints FMG as claims management provider
Tesco Underwriting has appointed claims management specialist FMG to provide integrated repair and mobility solutions for Tesco Bank Car Insurance customers.
The partnership began last month with FMG providing Tesco Underwriting policyholders with an all-encompassing vehicle repair management solution, underpinned by expert in-house engineering. Auxillis will fulfill replacement vehicle requirements as part of an integrated solution.
When policyholders report a motor claim, intelligent systems carefully triage the claim and trigger repair and mobility workflows accordingly.
Dave Thompson, Claims Director at Tesco Underwriting said, “Following the decision last year to underwrite all our car (and home) insurance policies through Tesco Underwriting, we sought a well-established claims management partner who could consistently deliver great customer service to Tesco Bank Car Insurance customers.
“We know that making a claim can be a new experience for many. By partnering with FMG our customers can make a claim quickly and easily, and have any necessary repairs made to their car to ensure they get back on the road as soon as possible.”
FMG’s nationwide network of owned and managed vehicle repairers reduce vehicle off road (VOR) time to a minimum, with a range of high-quality repair options available including one-day, mobile and traditional bodyshop repair. Image capture technology and the availability of eco-friendly parts further reduce delay. All repairs are certified to the BS10125 quality standard with FMG’s engineers monitoring repair methods, costs and downtime, while policyholders can stay on the road while their car is being repaired thanks to a seamless, first-class replacement vehicle solution provided by Auxillis.
Andrew Chandler, Sales Director at FMG, said: “Securing this partnership with Tesco Underwriting is another significant achievement for FMG. We’re proud to bring our services together with Auxillis to provide policyholders with the ultimate reassurance of an all-encompassing claims solution and deliver upon Redde Northgate’s integrated mobility solutions platform.
“Through intelligent systems connectivity we integrate seamlessly with Tesco Underwriting, Auxillis for mobility and our wider repair network to ensure an efficient resolution to every claim with workflows running concurrently. We provide 24/7 access to real-time updates, management information and cost reserving, whilst maintaining the perfect touch of interaction with our claims handling experts to make certain we make a difference for every policyholder.
“The new relationship is great news for all parties, with a real and shared commitment to offering customers an excellent claims service underpinned by the rich history and strength of our combined businesses – a true winning formula.”
