With over 7,900 people across three countries and over 180 locations, our colleagues are central to our business performance and our ability to provide customer service. We are focused on attracting and retaining talent in competitive markets and ensuring colleagues fulfil their potential.
Our continued success is achieved through our people’s hard work and dedication with their growth in knowledge, prosperity, health, and wellbeing being central to this.
We recruit and nurture talent from diverse communities, offering progression routes that allow all our people to realise their potential. A balanced technical and behavioural training mix can drive business growth, improve our competitive edge, and reinforce our values.
We promote a transparent, two-way communication approach with our colleagues, through townhalls, internal communications and in-person events such as the recent leadership conference and other site visits.
We also engage in formal communications through an Employee Engagement Forum and the Have Your Say survey. We are continually looking to develop our team members with appropriate development opportunities.
Employee Engagement
The opinions of our people count so we are always looking to engage with them to create a more positive working environment and employment experience.
Over 6,350 colleagues completed our engagement survey, representing 83% of the workforce.
One of the most significant improvements in the survey was our people’s enhanced understanding of the Group’s success criteria and the role they can play in contributing to it. This increased by 13ppts to 75%. Additionally, 82% of respondents believe that the Group is well-positioned for growth over the next two years.
Overall employee satisfaction
75%
+1ppt compared to FY2023
Believe the Group is well positioned for growth
82%
Industry recognition
Our efforts to provide thoughtful and responsible support for our people have been recognised by two industry awards in FY 2024.
ZIGUP won two industry awards for its apprenticeship scheme, the North Yorkshire Apprentice Awards: Large Employer Apprentice of the Year, and the North East HR&D Awards: Excellence in Apprenticeships award.
