FMG’s Claims management solution for Pen Underwriting
Pen Underwriting has entered into a 3-year contract with claims management expert FMG for the provision of a dedicated Claims Management service designed to mitigate their policyholders’ total cost of claims whilst providing exceptional support for policyholders. The contract includes the provision of an end-to-end claims management service, including 24/7 first notification of loss, a UK-wide repair management solution and a third party intervention services to carefully manage and mitigate third party costs.
FMG specialise in reducing the total cost of claims and minimising vehicle downtime through the intelligent management and careful streamlining of every stage in the claims resolution process, operating with full delegated authority from many insurers, which removes a common delay within the repair authorisation process. To get policyholder’s vehicles back on the road faster, FMG’s quality-approved vehicle repair network offers a large range of high-quality repair options including SMART repair for lighter damage, mobile repair at the driver’s location or midi repairs through an express pod solution as well as a traditional bodyshop repair service. All repairs are certified to BS10125, the industry’s most credible quality standard.
FMG’s flexible claims management system, Ingenium, has been tailored to suit Pen Underwriting’s individual policyholders’ requirements, recognising key features such as insurance policy cover and excess levels, and triggering workflows accordingly.
Pen Underwriting and policyholders can check on claims costs and progress at any time via a web-based customised dashboard, providing a full view of key data including claim validation and reserves and a suite of reports.
