Apprentices
Plugging the skills gap by investing in the next generation of vehicle technicians in the automotive repair and maintenance sector.
Investing in the next generation of vehicle technicians
There is a shortage of skilled vehicle technicians in the automotive repair and maintenance sector. Therefore, we must continue to invest in developing and promoting an early careers programme that attracts young people to our industry and secures a talent pipeline to support our ambitious business growth plans.
Our commitment to this is reflected in the growing number of apprentices and trainees we have taken on in the UK, Ireland, and Spain this year, which has increased to 403, up 49% from last year. During the last two years, the average age of our technicians has fallen from 54 to 46, reflecting our commitment to creating a sustainable workforce.
The key to retaining apprentices and trainees is to create an environment where they can develop and thrive. To enable this, we designed mentor training in the UK, which the Chartered Management Institute formally recognised.
We developed an Apprentice Hub, a virtual space accessible to all employees, hosting FAQs, myth-busting information about apprenticeships, and ways to register an interest to discuss apprenticeship options. We also partner with industry-recognised providers and, where possible, work directly with manufacturers, such as Ford, Stellantis, and Mercedes, to support our technician apprenticeships.
In FY24, our total apprentice attrition was 10%, meaning we retained approximately 90% of apprentices, significantly higher than the national average.
“Futureproofing our business means developing our own technicians through award-winning programmes, addressing skill shortages in automotive repair and maintenance, and securing a strong talent pipeline for our growth. Our commitment is evident in a 49% increase in apprentices and trainees this year across the UK, Ireland, and Spain, supported by mentor training and partnerships with industry leaders.”
Chris MacHardy
ZIGUP Group Learning & Development Manager
We were recognised for our Excellence in Apprenticeship in the 2024 North East HR&D Awards
