Herd Hire selects FMG to support customer care promise
Herd Group has selected FMG for the provision of accident management services to support its contract hire and vehicle rental business.
The company, which provides vans for corporate and business customers along with retail hire from 19 franchises across the UK, turned to FMG to support their exceptional customer service ethos’ with the provision of a 24/7 accident management solution for all Herd vehicle hire and Herd Connect customers. This means that all customers involved in incidents can call FMG directly for round the clock incident support, including a ULR service to recoup uninsured losses following non-fault accidents.
Nigel Schroder, CEO at Herd Hire said, “The Herd business is built around doing whatever it takes to make sure our customers are operational 24/7. We provide a versatile and scalable alternative to contract hire and leasing, and work with every customer to consider the specifics of their requirement – from wheelbase to decals, tow bars and internal racking requirements – we tailor-make a bespoke service that suits their needs exactly. It’s unfortunate when incidents occur in a hire van, but by partnering with FMG we can ensure every customer gets instant access to all the support they need and can remain mobile with minimal inconvenience.”
Andrew Chandler, Sales Director at FMG said, “As Fleet Managers face the most challenging economic times, it’s reassuring to see a key player like Herd Hire place so much emphasis on making vehicle hire as simple and flexible as possible. Herd Hire provide exceptional customer care and we are delighted to support them with an accident management solution which is every bit as flexible and customer-focussed as their own hire policy and has been proven to provide the greatest control over incident costs.”
