Over the past three years, we have invested significantly in a group-wide learning and development programme to empower our employees to learn, innovate, and provide exceptional customer service.
We remain at the forefront of advancing automotive technology through industry-leading technical training, development, and apprenticeship schemes.
Early careers
Our mission is to attract people to our industry and provide them with a set of knowledge, skills and behaviours that will future proof our business, and provide a long-lasting career.
The key to retaining apprentices and trainees is to create an environment where they can develop and thrive. To enable this, we designed mentor training which is formally recognised by the Chartered Management Institute.
Our targeted early careers strategy has addressed skill shortages and led to increased recognition of our sector as a viable and respected career route. This spans multiple departments including customer service, vehicle maintenance & repair through to HR and IT departments.
Our approach continues to set new industry standards, influencing best practices across the sector and is being adopted by major organisations. This leadership in shaping effective employment and training practices has won multiple awards for Excellence in Apprenticeships.
We also sponsor the IMI Automotive World Skills Competition, encouraging our talented apprentices to reach their full potential.
L&D programme
We have created specific learning and development pathways, including a comprehensive resource library with over 144 courses to support self-directed learning.
Additionally, we have developed 34 short courses facilitated by our internal trainers, which have been attended by approximately 2,220 individuals, successfully providing 87,000 hours of training across the Group.
+300%
Increase for attendance on our short courses
+67%
Increase in facilitated learning hours
Technical training
In the UK, we have 2 technical training centres located in Milton Keynes and Goole. Both have Institute of the Motor Industry (IMI) approved training status and can design, develop, and deliver accredited technical training to our operational teams.
We continue to invest in these facilities, having installed Advanced Driver Assistance Systems (ADAS) calibration equipment in Goole to train vehicle repair technicians and created a dedicated EV training room.
2,000
days of technical training
95%
UK technicians trained to level 3 in IMI Electric/Hybrid vehicles
Management development and succession planning
We aim to promote from within our own talent pool, where there’s a high degree of organisation specific knowledge in business-critical activities.
We continue to advance our in-house leadership programme with five development pathways. These pathways are strongly linked to our succession planning, which helps us identify and retain talented individuals.
Building a culture where people get every opportunity to earn more continues to be our focus, with around a third of our roles in FY2024 filled internally, many of which were promotions. In FY 2025 we’ll continue to invest in and encourage our people to step into bigger and broader roles with greater earning potential.
