Our strategy
ZIGUP’s corporate strategy has been focused on delivering differentiated mobility solutions across the vehicle lifecycle, through an integrated platform.
Since 2020 we have achieved material cost savings and operational efficiencies, new large contract wins and embracing new opportunities including through six acquisitions that have delivered meaningful value and enhanced capabilities.
We operate in markets which are undergoing significant structural change, including customers shifting to greater outsourcing, major technology advancements in both vehicles and customer engagement, and a growing focus on sustainability and low carbon energy transition. We help our customers ‘move smarter’ and increasingly present more of our products and services as packaged services, moving the thinking away from simple verticals such as van hire and accident management.
In April 2024 we refreshed our strategic framework under the new pillars of Enable, Deliver and Grow, following a recent UK&I-focused management reorganisation, as we embrace the changing environment in which we and our customers operate. Together these reflect the strength and breadth of our current proposition as an enlarged group of businesses, our continued focus on growth, and commitment to being a leading provider of responsible and integrated mobility solutions and automotive services.
Watch our Chief Strategy Officer, Katie Tasker-Wood discuss our new strategic pillars launched in April 2024.
Enable
Joined up, sustainable mobility solutions
Develop products, services and operational capabilities which embrace technologies to enable increasingly connected smart mobility within our customer proposition.
This would include:
- Ensuring our people and facilities are equipped with the right tools and skill sets to work in an increasingly complex and connected mobility environment
- Develop imaginative mobility products which use the power of digital and connected technologies to provide greater efficiencies and insights for customers
- Investing in our infrastructure to ensure we are well placed to benefit from advances in technology and the automotive energy transition
Deliver
A differentiated and responsible customer experience.
A broad range of leading, complementary services, trusted to provide customer service excellence which exceeds expectations, and delivering industry-leading responsiveness and operational efficiency.
This would include:
- Have customer service excellence at the heart of our integrated product and service offering
- Maintain a reputation for expert and reliable delivery of support to ensure customer mobility
- Continuous improvement across our network of modern and increasingly energy-efficient branch operation and vehicle fleets
Grow
Broadening customers and markets, and an expanded product offering.
Exploring opportunities to responsibly grow the business breadth, size and capabilities, including into both complementary and new products and geographies.
This would include:
- Expand relationships with our existing customers, built on trust, partnership and shared benefits of scale and benefits of the integrated mobility platform
- Extend our customer base and our operational footprint across our current regions through differentiated products and services
- Be agile in exploring opportunities in complementary and new products and geographies
