Delivering stakeholder value and positive impact.
Understanding value chain impacts and stakeholder expectations is critical to our long-term success.
Customers and consumers
Customers and consumers are central to our business; from sole traders, large multi-national fleet owners and their drivers or policyholders of our insurance partners.
We strive to provide the highest levels of customer service and a flexible range of mobility solutions to keep them mobile and focused on what is important to them.
We aim to build long lasting customer relationships and collect direct feedback, feedback from partners as well as through surveys such as TrustPilot which we review at both branch and business level.
Partners and suppliers
We seek to build mutually beneficial relationships with all our partners and key supply chain partners, enabling us to focus on every step in the full supply chain and to operate efficiently. We have responsible business and supplier policies and commit to working in a transparent and consistent way.
We engage on a regular basis, including regular meetings to review performance and improvement plans, and collaborate where there are issues to improve delivery and customer service.
Key partners and suppliers have designated account managers; dialogue increasingly includes reviews of sustainable alternatives for products and adherence to our policies.
Government and regulators
We look to engage with governments and regulators to maintain a constructive dialogue and ensure we understand an ever-changing landscape for mobility.
Policies relating to the EV transition is a key focus, together with operational safety compliance aspects and personal data handling.
On policy matters we engage principally through our active participation with industry bodies including BVRLA in the UK and AEDIVE in Spain.
Employees
With over 7,900 people across three countries and 184 locations, our colleagues are central to our business performance and our ability to provide customer service.
We are focused on attracting and retaining talent in competitive markets and ensuring colleagues fulfil their potential.
We promote a transparent, two-way communication approach with our colleagues, through townhalls, internal communications and in-person events such as the recent leadership conference and other site visits.
We also engage in formal communications through an Employee Engagement Forum and the Have Your Say survey.
We are continually looking to develop our team members with appropriate development opportunities.
Investors
We are committed to promoting investor confidence and understanding, to enable both equity investors and lenders make informed decisions.
We seek regular dialogue with market participants to communicate our strategy and business objectives and maintain regular dialogue with lending institutions. The CFO maintains regular dialogue with key lenders of the Group.
Engagement is supported by the award-winning corporate website.
Our Executive Directors met with over 80% of our major active shareholders in FY2024, and we hosted an in-depth session on the Claims & Services division in January 2024.
Community
We engage with the local communities in each major location we have a presence, including local schools, business groups and community organisations.
We aim to positively impact our communities by encouraging our employees to volunteer locally, both individually and as part of team activities.
We seek out and engage directly with community group leaders and enterprises to determine how we can best support social and environmental projects.
Activities includes the loan of vehicles, volunteering and fundraising activities.
